Returns Policy

Thanks for purchasing our products at Leti Toys Shop. To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. Kindly contact our Customer Support to be assisted for the Return Authorization form and label. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. Should you have any further questions or concerns about our Returns Policy, please contact us at letitoysshop@gmail.com or via our Contact Us form

 

What if my item was damaged or defective, or I received the wrong item?

Here at Leti Toys Shop, your satisfaction is of utmost importance to us, so should you received any incomplete or damaged items, please contact Customer Service at  letitoysshop@gmail.com or you may use our Contact Us form. You are eligible for a return for exchange or refund within 30 days from receipt. All returns must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags and manuals still attached. In the event that an item(s) does not meet the Return Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.

 

 

How many days do I have to make a return?

You have 30 days after receiving your parcel to submit a return request and ship the item back to us.

 

When will I receive my refund?

Once we received the returned package, a refund will immediately be processed. Please note that refunds might take 3-5 business days for credit cards and 1-2 weeks for debit card to reflect on your account, depending on your card provider.

 

Can I return a gift?

Yes, but it can only be for an exchange or store credit. Please contact Customer Service for more information at letytoysshop@gmail.com or you may use our Contact Us form.

 

How do I use my store credit?

All issued store credit has their unique discount codes which you should input in the discount code tab when you checkout.

 

Please also note that the current COVID-19 pandemic has affected shipping carrier delivery times. Shipping times within USA usually take 8 to 15 business days however with the current situation we can not guarantee these delivery times.